Spring-Summer Care Plan · Tahoe Chimney & Fireplace

The idea

Service when you're not burning. Burn when you're not waiting.

Most people call us in the fall, the same week as everyone else, and wait. Members get their included maintenance visit in spring or summer, so the fireplace or stove is clean, checked and ready long before the first cold night.

Your included annual maintenance visit

Wood: inspection & sweepFor wood fireplaces, stoves and inserts.

Level 1 inspection of the fireplace or stove and chimney
Chimney sweep if needed. Clean chimney? The difference is credited to your next renewal

Gas: appliance serviceFor gas fireplaces, inserts and stoves.

Cleaning of the glass, logs and burner
Check of the pilot and ignition
Check of electrical connections and wiring
Gas leak check at the valve and connections

Pellet: pellet serviceFor pellet stoves and inserts.

Cleaning of the burn pot and the exhaust blower
Sweep of the 3″ or 4″ pellet vent
A maintenance service, not a diagnosis or repair of a malfunctioning unit

Every visit: visual check of the appliance, door gasket and glass; glass cleaned; and a short report with photos emailed to you. Checks are visual and functional, not a guarantee; anything we find that needs repair is quoted separately. One appliance, one flue and one standard ladder setup per included visit.

You burnSeptember to April, heaviest November to March.

We service membersMarch to August, after the heavy burning. You pick the month.

Everyone else callsAugust to January. Non-members often wait weeks.

How it works

One yearly membership fee. Your visit is included.

You pay a membership fee when you join: today's published price, less 10%. It covers a 12-month membership, your included annual maintenance visit, member service and member pricing. Join March 1 to August 31 and your 12 months start the day you join. Join September 1 to the end of February and they start the next March 1. Your member service starts the day you join either way. There's nothing to pay at the visit, and once it's done your member pricing on repairs and installs unlocks until the end of your term.

Join now

Lock in your price

Pay today's price less 10% per appliance and pick your month. Member service starts today. Your 12-month term starts the day you join, or March 1 if you join September through February.

Before your month

We email you a date

A proposed date and arrival window. Members get first pick of dates before booking opens to the public.

Visit day

Included visit & report

We clean, service and inspect, then email your report and photos. Nothing to pay, and your member pricing unlocks.

Anniversary

Membership renews

We email the exact amount 15 to 45 days before your anniversary date and charge your card on that date. Cancel anytime online.

Member benefits

What your membership includes

Benefit	When
One annual maintenance visit per appliance, with a written report and photos	In the month you pick, March to August
First pick of spring visit dates, before booking opens to the public	From the day you join
Member line (call or text), reply within one business day	From the day you join
Repair and service calls: we offer you a date within 3 weeks (not installations)	From the day you join
10% off repairs and extra visits (first $3,000 of each job), and 5% off the amount above $3,000	Unlocks when your included visit is done, then to the end of your term
5% off replacements and new installs	Unlocks when your included visit is done, then to the end of your term
2-year workmanship warranty on repairs we do for members	During your term
Maintenance records kept on file, for insurance, rentals or a home sale	During your term

Member benefits apply during your 12-month term. Repair and installation discounts unlock only after your included visit is performed and last to the end of your term. Combined discounts are limited to $1,000 per term across all your appliances, calculated before sales tax and excluding trip charges and permits. Need a repair before your visit? We'll do your visit on the same trip and the member price applies to the repair too. Not included: repairs, parts, emergency calls, replacement equipment and installations. They're quoted separately at member pricing. Regular inspection and maintenance may help identify conditions associated with chimney fires, operating problems and wear; it can't eliminate fire or breakdown risk or guarantee equipment life.

Membership fee

What membership costs

Your fee is today's published price less 10%. Each year you renew, it's 10% off our published price for the coming season, shown as an exact amount before you're charged.

Appliance	This year's price	Your first-year fee
Wood fireplace, stove or insert	$315.00	$283.50
Gas fireplace, insert or stove	$295.00	$265.50
Pellet stove or insert	$345.00	$310.50

Your 12-month term starts the day you join (March 1 to August 31) or the next March 1 (September to February). Paid by card, kept on file for renewals. No card fees.

Become a member

First name

Last name

Email

Mobile phone

Property address (where the appliance is)

City

State

ZIP

Appliances to enroll

Chimney cleaning (wood) · $283.50 Gas fireplace service · $265.50 Pellet stove service · $310.50

Month for your included visit

Questions

Good to know

I just had my fireplace serviced. Why join now?

To lock in today's price, less 10%, for your first visit, and to book your spring or summer date before dates open to the public. Your included visit is in spring or summer, so you're ready before next winter. Once your included visit is done, you also pay 10% less on repairs until the end of your term.

When will my card be charged?

When you join, for your first 12 months. After that, once a year on your anniversary date, and only after we email you the exact amount, the date and how to cancel 15 to 45 days before. We confirm by email after each charge.

What isn't included?

Repairs, parts, emergency calls, replacement equipment and installations. They're quoted as separate jobs, and once your included visit is done, members get 10% off repairs and extra visits (first $3,000 of each job, 5% above that) and 5% off replacements and installs, up to $1,000 off per term.

What if my card is declined at renewal?

Your membership stays active for 30 days. We email and text you a secure link to update your card. You'll see the exact amount and approve it before anything is charged. If you don't approve within 30 days, the membership ends, nothing is charged, and you can rejoin anytime.

Do I need to be home?

No, as long as we can get in (a key, lockbox or code). Please keep your fireplace or stove cold on visit day: we can't service a hot unit. If we arrive in the confirmed window and can't get in, or the unit is hot, a $100 missed-appointment fee may apply (the first one is waived) and we reschedule.

Can I cancel?

Yes, anytime, online or at (530) 414-7600, with no cancellation fee. Within 3 business days of joining (5 if you're 65 or older) you get a full refund for any reason. After that, a full refund if your included visit hasn't been performed. Once it has, the refund is your fee minus the published price of the service performed, which is normally zero. Benefits you've paid for continue to the end of your term.